Emotional Skills at work
How do these competencies affect successful leadership, teamwork and productivity?
“Emotional intelligence skills are synergistic with cognitive ones; top performers have both” – Daniel Goldman, Working with Emotional Intelligence.
Last week, we began to talk about Emotional Intelligence (EI) and its importance in terms of performance, productivity and development.
Today, we will explore a little bit about Emotional Skills- which can be learnt and improved (this is good news, right?)
What will we be covering here?
👉 Improving communications leads to better team management, better understanding of your audience and better content creation
👉 Learning how to respond as opposed to react leads to improved business relations, project building with valuable team members – who we might previously have thought we couldn’t work with – and creates an atmosphere of collaboration and growth
👉 Empathy helps us to understand the needs of our clients and customers, so we can develop products/offer services that genuinely meet the needs of our targeted audience
👉 Managing stress contributes to a better ambience, satisfaction and productivity
👉 Knowing how and when to adapt ourselves gives rise to better Leadership.
They all contribute to better performance, productivity and development.
💪 Team Management and Development: EI can help you to keep the stress at bay in any team, encourage good communication and maintain the skills to solve any conflict that might arise
💪 Staff selection and development: EI is key in identifying the right candidate and helping to develop the mission and vision of the company throughout the hiring and training process
But let’s not forget, on a more personal note, that Emotional Intelligence is a pillar for personal development, helping you to healthily respond to the environment, to have better interpersonal relationships and to develop traits that can be of value to any future endeavour.
In the last post, we also talked about the four main areas of EI:
📍 Self-Awareness: recognising our emotions is the first step. If we acknowledge them, we can choose how to control them.
📍 Self Management: this is the aspect that allows us to master our emotions, to be in control of them and give them better use when necessary
📍 Social Awareness: recognising emotions in others can help us relate to them better. Happiness, sadness, fear, disgust, anger and surprise are the 6 universal emotions that we can identify in any human being.
📍 Relationship Management: this area is the one that allows us to have an impact on our company, neighbourhood or community, our daily work with others and any social sphere. It relates to the emotions and behaviours of others and how we can be of benefit to them.
So today, we will explore further in order to identify some of the competencies -the skills- that are required in each area.
One important thing to understand is that a person might need to develop different competencies depending on the context.
If we are talking about work, for example, a content writer might need a high level of empathy, much like a nurse; but the nurse might also need a good sense of humour (whereas the copywriter’s performance would not be compromised even if lacking a good sense of humour).
So, here we go with some of the most relevant emotional competencies
The importance of recognising our own emotions is crucial and can really make the difference, transforming any situation from a potential disaster to one with a good outcome. Our feelings exist, they can’t be denied (even if we try to), so they are undoubtedly going to affect our performance. To be aware of them, knowing our own strengths as well as our limits, leads to an accurate sense of self-confidence and, at the same time, to a path of authenticity.
After identifying your emotion, the next step is to take control of it. If you can manage your emotions, you can stay calm and focused amid the most stressful situation and be of help to your co-workers and team in addition to yourself. Keeping disruptive emotions at bay is fundamental for leaders.
The ability to be flexible and change the course of action according to the circumstances without losing sight of the end goal can be daunting. Learning how to develop adaptability enables you to be flexible without stress. Life is unpredictable at the best of times, so uncertainty is expected and to be comfortable with it, is a great accomplishment.
Achievement Drive. Initiative and Innovation.
This competence is key and entails striving towards goals whilst maintaining a standard of excellence, accepting the challenges you might encounter en route but, at the same time, improving performance and being ready to welcome opportunities. Being open to innovation is crucial in an era where everything around us changes at lightning speed.
The way you see the world changes it. You can build your whole universe and turn each and every situation into an opportunity. The future can always hold improvement and positive outcomes.
Learning to understand others’ feelings, needs and perspectives is at the base of any business. Understanding audiences, clients, customers and teams leads to success. This entails taking a real interest, actively listening, being open and explaining ideas in a simple way whilst leveraging diversity and cultivating opportunities with people from diverse cultures and backgrounds.
Organizational Awareness and Service Orientation
It is an undisputable fact that understanding all the levels within an organization (power, norms and conflicts) as well as the dynamics inside a team gives opportunities for improvement. To be able to recognise and even anticipate those dynamics is crucial and can be the key factor to meeting your audiences’ needs.
Relationship Management. Influence and Communication
This part includes engagement, clear communication and persuasion, in terms of being able to motivate others towards achieving a common goal, in a constructive and respectful way.
Conflict Management (Negotiation)
The ability to recognise different perspectives and help the parties involved to find common ground, not censoring or ostracizing opinions but instead, encouraging them to find a positive resolution.
Inspiring and guiding the leader (manager, coach, mentor, business owner) to take real interest in assisting others, giving feedback and focusing on opportunities.
Nurturing collaboration, cooperation, building bonds
The ability to nurture and foster instrumental relationships, work towards a common goal, be able to listen, communicate and act accordingly.
These leaders build an atmosphere of cooperation, helpfulness, and respect. They help others commit to the group’s effort. They help a team develop an identity, positive relationships, and spirit.
By now, you might be wondering, how can I improve my emotional competencies and my own EIQ?
Well, developing soft skills will certainly help to improve social and emotional intelligence quotients.